Privacy notice

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

• Contact Information: Name, phone number, email address, and other contact details you provide.
• Business Information: Business name, business address, and details relevant to wholesale, retail, reseller, or corporate enquiries.
• Order Information: Products requested, quantities, quotations, order history, delivery address, and shipping preferences.
• Payment Information: Payment status, transaction references, and information required to verify payments. Full payment card details or banking credentials are not intentionally collected by CROCKIFT through this policy.
• Website Information: Technical information such as browser type, device information, IP address, and website usage data, where collected through our website or its service providers.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To respond to product and wholesale enquiries.
• To provide quotations, pricing, and product availability details.
• To process and manage bulk orders.
• To coordinate advance payments, dispatch, shipping, and delivery.
• To communicate order updates and important business information.
• To share product updates, new arrivals, offers, and gifting collections where permitted.
• To improve our website, products, and customer service.
• To maintain business records and comply with applicable legal requirements.
• To prevent fraud, misuse, and unauthorized transactions.

3. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Transporters and logistics providers for order delivery.
• Payment service providers and banks for payment processing or verification.
• Website hosting, technical support, and other service providers.
• Government authorities, regulators, or law enforcement agencies when required by applicable law.

We share only the information reasonably required for the relevant purpose, subject to applicable legal requirements.

4. Payments

CROCKIFT operates primarily on a wholesale and bulk-order basis, with advance payment required for orders.

Payments may be made through the payment methods communicated by our team. Payment processing may involve banks or third-party payment providers, whose own terms and privacy practices may apply.

Customers should not share passwords, OTPs, PINs, or other confidential banking credentials with anyone claiming to represent CROCKIFT.

5. Cookies and Website Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and enhance the browsing experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will seek consent for cookies or similar technologies in accordance with applicable law.

6. Data Security

We take reasonable measures to protect the information shared with us against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. We encourage customers to use secure communication channels and avoid sharing sensitive financial credentials.

7. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including order fulfilment, customer support, accounting, recordkeeping, dispute resolution, and compliance with applicable laws.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also raise concerns about how your information is used or withdraw consent where processing is based on consent.

Some information may need to be retained where required by law or for legitimate business and recordkeeping purposes.

To submit a privacy-related request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party platforms, including WhatsApp, Telegram, maps, payment services, or other external websites.

These third-party services operate under their own privacy policies and terms. CROCKIFT does not control the privacy practices of external websites, so we encourage you to review their policies before sharing information with them.

10. Children's Privacy

Our website and wholesale services are intended primarily for business customers and general audiences. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are legally required.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Notice or the information we hold about you, please contact us.